FAQ
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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
FAQ
Search
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Orders
Can I view my previous order?
Yes you can by accessing your email. An invoice is sent to your email with a complete view of your entire order.
How soon is my order shipped out?
Orders submitted Monday through Thursday, by noon, central time, will be shipped out the same day, unless items in the order are not in stock.
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Products
What if I don’t see the product I am looking for?
Go to the search bar, and type in the name of the product you’re looking for, and it should come up.
Account
How do I register as a licensed professional stylist?
Go to licensed professional and login. Scroll to the bottom and create an account. Once you have completed the form, you will receive confirmation in 24 hours, or you can expedite the process, by calling Ben Adams at (214) 727- 6068.
How do I logout once I’m finished?
At the top of the page, locate the user icon resembling a person’s head or the “My Account” button. Upon clicking on this link, you will be directed to the “My Account” page. On this page, you will find a logout button located on the right side of the screen, above the section labeled “Account Details.”
Shipping
How are shipping fees determined?
Shipping is determined based on weight and location. However if your order purchase is $150 or more, your shipping is free. There are exceptions to certain states. Example: California.
In the process of shipping, if some of my items are damaged or missing, whom should I contact?
You should contact Dfwhaircare@gmail.com.
Can I separate an order and ship to two different locations?
This is possible, but must be authorized by DFWhaircare.
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