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Return/Refund Policy
We believe in our products.
If you are not satisfied with any order you placed through www.dfwhaircare.com, then you may request a refund within 14 days of the purchase date.
To request a refund, email us at dfwhaircare@gmail.com. Include your order number in the email subject line and a brief message for the reason you are requesting a refund.
In most cases, subject to our refund guidelines, these requests will be honored. Please note that (except for refunds due to defective or damaged products) shipping charges are non-refundable.
If your item arrives damaged or defective and you would like a refund or exchange, please contact us at dfwhaircare@gmail.com within 10 days of the purchase date and include your order number in the email subject line, photo documentation of any reported damage or defect, and we’ll take care of the rest.
Where Do I Send My Return?
Properly package your return to prevent damage in transit.
Use the original NeoCurly packaging if available and Include a copy of your invoice and ship your return to the following address:
DFW HairCare
Attn: Order Returns
4105 Fairway Dr. Unit 565
Carrollton, TX 75010
CAN I RETURN MERCHANDISE OR ACCESSORIES
Yes, you can return or exchange merchandise. Items must be unworn with no stains and must be returned in the plastic bag the item came in.
CAN I RETURN A FINAL SALE ITEM?
Items marked final sale at the time of purchase are nonrefundable.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
You will receive an email confirming your refund or will be contacted by one of our Customer Care representatives within 48 hours after we receive your email.
Once your return is received and inspected, we will send you an email, to notify you that we have received your returned item. We will also notify you of the approval or denial of your refund. If you are approved, your refund will be processed.
Note: Items received 30 days or more, after purchase, will not be eligible for a refund.
Refunds will either issued to your Credit Card Company or bank depending on your method of payment. Refunds may take up to 10 business days to process. Please contact your bank or credit card company regarding the status of your refund, as it may take some time before your refund is officially posted. If after 10 business days you still have not received your refund, please contact us at dfwhaircare@gmail.com.
Customer Service hours are 9am-5pm PT Monday through Friday, excluding US national holidays.
DFW Haircare reserves the right to verify any refund requests and request a return of the products you purchased.
DFW Haircare’s refund and return policies are subject to change. You should therefore consult www.dfwhaircare.com at the time of your purchase to confirm the current refund and return policy.
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